Shipping

We dispatch our potions everyday Monday - Friday. Orders are made after 12.00pm will be dispatched the following day. If you are ordering a party pack or party bag please note this will take approx 1 week to make and dispatch form the date the order is made.

Frog Froth Potion Kit, Rainbow, Lava and Christmas Wish Kits - £3.70

Orders over £75 - Free delivery apart from our Frog Froth Party Pack due to size and weight.

Once your order is dispatched, it will be delivered via Royal Mail. Our standard shipping option is tracked 48 and can take 2 full working days from the date of dispatch.

You will receive an email as soon as your order is dispatched which will include a tracking number. Please check your spam and junk folders.

If you are not available to receive the delivery, Royal Mail will leave a calling card. You can use this card to rearrange the delivery or collect your package from your local sorting office.

If you are not in when Royal Mail call, they will send you an email/sms with information on what time and date they will be delivering the item, which you can use to rearrange a delivery or to collect from your local sorting office. Please check your spam/junk for these.

Returns

We hope that you love your purchase, but if you need to return it for any reason please contact me at info@thepotionlab.co.uk

To be eligible for a return, your item must be unused and in the same condition that you received it. You’ll also need the receipt or proof of purchase.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Missing Parcels

We understand how frustrating it can be if your order does not arrive.

All orders are sent via Royal Mail, who operate a 10 working day delivery window. If your parcel has not arrived within 10 working days from the date of dispatch, it will be considered lost.

After this period, you will be eligible for a full refund or replacement
Please contact us at info@thepotionlab.co.uk with your order number so we can assist you promptly

Refunds (if applicable)

If your return is accepted, we’ll send you instructions on how and where to send your package. We’ll ask you to return the item at the cost of £3.20 2nd class postage or if you want to pay extra for it to be signed £4.10. Items sent back to us without first requesting a return will not be accepted.

If the goods are inspected and cannot be sold to another customer we would not refund the full amount. If approved, once we have received the returned kit you’ll be automatically refunded on your original payment method.

You can always contact us for any return questions at info@thepotionlab.co.uk - we will be happy to assist!

Damages

If an item is damaged in transit, we will be happy to replace the product. We would need photo evidence of the issue and we will ensure that you receive replacements as soon as possible. Please email info@thepotionlab.co.uk with your order number and explain the issue.

Frequently Asked Questions

A little help before the magic begins. Find answers about our potion kits, parties and orders below. If your question isn't here, email us at info@thepotionlab.co.uk.

Choosing a potion kit

What ages are your potion kits suitable for?

Our Frog Froth Potion Kit and Frog Froth Party Pack are recommended for children aged 8+. Our Rainbow and Volcano Fizzing kits, and Fizzing Potion Party Pack, are recommended for children aged 4+. Please check the age guidance on each product page before ordering. All potion making requires adult supervision.

What's the difference between Frog Froth and the fizzing kits?

Frog Froth Potion is reusable and follows a magical recipe, comes with detailed ingredients, wand and makes a colourful, frothy potion in a cauldron. It includes a handmade wooden wand and a refill list. The Rainbow and Volcano Fizzing kits are designed for children to explore colours, textures and fizz through imaginative, open-ended play. Explore our kits.

Is everything needed included?

Each kit contains its listed potion ingredients and equipment. You'll need water for the fizzing kits and a suitable space for some potion-making mess. Check the individual product page for the full contents of the kit you choose.

Does the Frog Froth Potion Kit include all four colours?

The four colour set is an optional extra and is not included in the standard Frog Froth kit. Select it on the Frog Froth product page if you would like all four colours.

Can I personalise a Frog Froth kit?

Yes. You can choose the personalisation option on the Frog Froth product page. A personalised recipe comes as a scroll. Check the options and any additional cost before adding it to your basket.

Can the kits be used again?

Yes. Frog Froth includes a refill list so you can replenish ingredients yourself and enjoy the reusable equipment again. See Frog Froth Potion Kit.

Safety and ingredients

Are your kits safety tested?

Yes. All the kits are independently UKCA tested. Please follow the age guidance and safety instructions for the particular kit.

Do children need adult supervision?

Yes, an adult must supervise potion play at all times. The kits contain small parts; store them out of reach of children and pets when not in use. Potion ingredients are for play and must not be eaten or drunk.

Do the kits contain allergens?

Our kits are packed in premises that handle cereals, nuts including peanuts, soya, sesame and products containing gluten. Sweet almond oil is used in the fizzing rocks and salts. Please read the allergy information on the individual product page before ordering, particularly if your child has an allergy.

Will potion making be messy?

A little mess is part of the fun. We suggest using a tray or wipe-clean surface and clothes you don't mind getting splashed. Protect delicate surfaces and fabrics while children play.

Potion Parties

Which party pack should I choose for my child?

The Frog Froth Party Pack gives children their own cauldrons and wands to make the signature frothy potion and is recommended for ages 7+. The Fizzing Potion Party Pack is recommended for ages 4+ and provides ingredients, mixing tubs, pipettes, scoops, stirring sticks and test tubes for colourful, free-form potion play. Explore party packs.

How early should I order for a party?

Please allow approximately one week for a party pack or party bags to be made and dispatched, plus delivery time. If your party is sooner, email info@thepotionlab.co.uk before ordering to check what is possible.

Delivery and returns

When will my order be dispatched?

We dispatch Monday to Friday. Orders placed after 12 noon are generally dispatched the next working day. Party packs and party bags take approximately one week to make and dispatch. Check the product page for any pre-order or seasonal dispatch date. See delivery information.

How much is delivery?

The delivery charge for Frog Froth, Rainbow, Volcano, Fairy and Christmas Wish kits is £3.70. Orders over £75 qualify for free delivery, except the Frog Froth Party Pack due to its size and weight. Check the rate shown at checkout for your full order. Read delivery and returns.

Can I track my parcel?

Yes. You'll receive an email with a Royal Mail tracking number when your order is dispatched. Please check your junk folder if you can't find it. Standard shipping is listed as Tracked 48, which can take two full working days from dispatch.

My parcel hasn't arrived. What should I do?

Check your tracking and any Royal Mail delivery updates first. If it has not arrived within 10 working days of dispatch, email info@thepotionlab.co.uk with your order number so we can arrange a replacement or refund in line with our delivery policy.

Can I return my order?

Please email info@thepotionlab.co.uk within 14 days of receiving it to request a return. The item must be unused and in the condition received, with proof of purchase. We'll send return instructions; please don't send it back before contacting us. Read the full returns policy.

Something arrived damaged or is missing. How can you help?

We're sorry if something isn't right. Email info@thepotionlab.co.uk with your order number, a description of the issue and photos of any damage. We'll help put it right as quickly as we can.

Still need a hand?